Returns/Refunds/Cancellations/Exchanges - For package bees, Russian queens, Russian nucs, and any other type of item that is pre-ordered we DO NOT allow Cancellations or Refunds unless.... mother nature affects the dates we've made agreements on for producing your items, or there is ample time prior to the production of your livestock (explained in further detail as you read). If the fault lies with Foley's Russian Bees meeting their promised deadline, we do offer 100% refund of your purchase and will work with you to make things right. Cancellations can't be made with less than a 15 day notice of the expected delivery date, or in the case of "Package Bees" and "Nucs" after final sales have been tallied and funds wired to the producer. The main reason for our return policy is to prevent complications and possible death of livestock. While you may not think it tough to find an alternative buyer or use for the canceled order of some queens or packages, multiply that by a number of people and place that in the middle of a busy season, the complications of already having advertised products are sold out or orders have stopped; and it can make for some tragically wasted bees. Please be responsible for these precious girls. If you encounter a situation in your life where you can't receive the queen/package/nuc and you are past the stated deadlines, no refund will be issued and we advise that you possibly find another owner by contacting fellow beekeepers or beekeeping clubs in your area. Another great option is to donate it to a local bee club or beginning beekeeper. Short notice of a cancellation just doesn't give us the opportunity to deal with the situation appropriately. We accept all returns/exchanges on equipment that you are unhappy with so long as it is in it's original condition, and done within 30 days of you receiving it. In some circumstances we may accept a return/exchange if you have modified the item (example: an assembled hive box you purchased as an unassembled hive box). This is done on a case by case situation, but is not the norm. Typically if you have modified or broken the merchandise it is yours indefinitely.